Can Changes Made in OCC Sync Back to i360?

Introduction

The OCC and i360 integration allows data to flow into OCC, but not all changes made in OCC are sent back to i360. This article explains what is supported and what options exist if reverse syncing is needed.

Does OCC Sync Changes Back to i360?

No, OCC does not natively support sending updates back to i360.

This includes changes such as:

• Correcting misspelled names
• Updating email addresses
• Changing phone numbers
• Editing addresses
• Modifying job or customer details

Updates made in OCC will remain in OCC and will not automatically update records in i360.

Why Is This Not Supported?

This behavior is intentional.

Allowing all changes made in OCC to sync back to i360 could:

• Reduce administrative control over data
• Introduce inconsistencies across systems
• Allow unintended changes from sales users to overwrite CRM data

For most organizations, maintaining control within the CRM is preferred.

Is There a Workaround?

Yes, but it requires a custom setup.

You can use webhooks to capture updates made in OCC and send them to another system like i360.

How It Works

1. Configure OCC webhooks (for example, job_updated)
2. Capture the changes made in OCC
3. Use a custom integration or tool (such as Zapier)
4. Send those updates back into i360

Important Notes

• This is not an out-of-the-box feature
• Requires custom development or third-party tools
• Your internal team or a developer may be needed to implement this
• Care should be taken to avoid unintended data overwrites