Clearing Cache in Google Chrome

Article Introduction

Clearing the Google Chrome cache removes stored website data that may cause login issues, document loading errors, or unexpected behavior within the platform. This process forces Chrome to reload the most recent version of webpages and is commonly used when troubleshooting browser-related problems.

Clearing Cache in Google Chrome

1. Click the Three Dots Menu.

2. Select Settings.

3. Click Privacy and Security.

4. Click Clear Browsing Data.

5. Select Cached Images and Files.

6. Click Clear Data.

This removes stored cache data from Chrome.

Alternative Quick Method

1. Press Ctrl + Shift + Delete.

2. Select Cached Images and Files.

3. Click Clear Data.

Common Issues That May Require Clearing Cache

Clearing the browser cache can help resolve the following issues:

• Login issues (SSO or standard login)

• Documents load with an error

• Entered information disappears or resets

• Fields fail to save correctly

• Pages behave inconsistently during document completion

• Buttons or forms not responding correctly

• Outdated content appearing

If these issues occur, clearing the browser cache forces Chrome to load fresh data from the platform.

Important Notes

• Clearing cache may log you out of some websites.

• You may need to sign in again after clearing browser data.

• Clearing cache does not remove saved passwords unless those options are selected.