Clearing Cache in Microsoft Edge (Chromium)

Article Introduction

Clearing the Microsoft Edge cache removes stored website data that may cause login issues, document loading errors, or unexpected behavior within the platform. This process forces Edge to reload the latest version of webpages and is commonly used when troubleshooting browser-related problems.

Clearing Cache in Microsoft Edge

1. Click the Three Dots Menu.

2. Select Settings.

3. Click Privacy, Search, and Services.

4. Click Choose What to Clear under Clear Browsing Data.

5. Select Cached Images and Files.

6. Click Clear Now.

This removes stored cache data from the browser.

Alternative Quick Method

1. Press Ctrl + Shift + Delete.

2. Select Cached Images and Files.

3. Click Clear Now.

Common Issues That May Require Clearing Cache

Clearing the browser cache can help resolve the following issues:

• Login issues (SSO or standard login)

• Documents load with an error

• Entered information disappears or resets

• Fields fail to save correctly

• Pages behave inconsistently during document completion

• Buttons or forms not responding correctly

• Outdated content appearing

If these issues occur, clearing the browser cache forces the browser to load fresh data from the platform.

Important Notes

• Clearing cache may log you out of some websites.

• You may need to sign in again after clearing browser data.

• Clearing cache does not remove saved passwords unless those options are selected.