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How to Contact 1LOOK Support

Learn how to contact 1LOOK support through chat or email.

Article Introduction

Users can contact 1LOOK support directly from within the platform or by email if they are unable to access their account.

Using Chat Support

After logging into the 1LOOK platform:

  • Locate the yellow chat support button in the bottom right corner of the screen
  • Click the button to start a support conversation

The chat button is always available.

 

After-Hours Support

If a chat is submitted outside of operator hours:

  • The request will be added to the support queue
  • A notification will indicate that support is currently offline

Contacting Support by Email

If you are unable to log in or cannot access the chat feature:

A support representative will assist you.