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One Click Payments - How to Issue a Refund

Learn how to issue refunds from the Payments Report in One Click Payments and understand how refund options vary based on payment status.

Refunds

When in the Payment Report and you’ve filtered a list of available payments, there is an option which allows you to refund a payment. This is only available on profiles that have administrative permissions. 


To do this, click on the specific payment you wish to view the details for.


In the top right corner you’ll notice a “Refund” button.

Based on the status of the Payment, you’ll have a few options:

  • If this is a payment which has been successfully processed and deposited, you’ll have the option to specify:
    • Reason: You can select from a dropdown of options including: Requested by customer, Duplicate, or Fraudulent.
    • Amount: The amount of the refund (up to the total amount of the payment)


  • If this is a payment which has NOT been successfully processed, you’ll ONLY have the option to specify a reason. The amount will default to the full amount of the payment.