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Understanding Job Assignment (Assigned To)

Learn how job assignment works in OCC and how the “Assigned To” field is set and updated.

Article Introduction

The Assigned To field determines which user is responsible for a job in One Click Contractor.

What “Assigned To” Means

The Assigned To field identifies the user responsible for the job.

Where You See “Assigned To”

The assigned user appears in the:

  • Estimator → Information Tab

user_cropped_screenshot (19)

How Assignment Is Set

A job can be assigned in different ways:

  • Automatically to the user who creates the job
  • Manually within OCC
  • Through integrations (direct or via webhooks)

Reassigning a Job

  • Jobs can be reassigned to a different user.

  • The estimator provides a list of available users that can handle the job.

  • The users shown in this list may depend on system configuration.

user_cropped_screenshot (20)

Important Notes

  • Integrations can control assignment and may override changes made in OCC.

  • Only direct integrations and webhook integrations are supported.