Why Can’t I Log In After Paying an Invoice in the Estimator?

Article Introduction

After paying an open invoice, access to the estimator is typically restored. If you are still unable to log in, additional steps may be required. This article explains what to do next.

Why This Happens

• In some cases, payment alone does not immediately restore access.

• The system may still require an update to fully reactivate the account.

What to Do

• Contact support using the chat option

Support can:

• Verify the payment
• Update the account status if needed

⚠️ Important Notes

• Access may not always be restored immediately after payment
• A manual update may be required to reactivate the account
• Contacting support through chat is the fastest way to resolve the issue